Frostines Edibles Shopping Cart
Our online
Shopping Cart is designed to offer you
the user the ability to shop with ease
and not feel confused it is meant to
be straight-forward and clear. Once you
decide to purchase our delicious cookies
you are prompted to select the BUY NOW
Button. Once you select that button you
are then taken to the page that gives
you a description of the cookie that you
select.
You then have the option to click on the
picture of the cookie for a much larger
and detailed picture of your product.
Once you are satisfied with your
description and larger picture view. You
can then go ahead and proceed to add
your product
to the shopping cart or continue
shopping. Once you click on checkout you
will be taken to the SIGN UP PAGE and if
you are
a new customer then then you would sign
up as a NEW CUSTOMER or if you are a
RETURNING CUSTOMER then you would sign
in with your USERNAME and PASSWORD.
Payment Options:
Frostines offers you the ability to
pay by either Mastercard or Visa or by
Cash on Delivery or Certified Money
Order.
*Please
note Cash on Delivery or Certified Money
Order is available for Local Customers
only within the Durham Region.
Continue to follow the
directions on the screen and you will be
given the option as to whether you would
like to add
Shop online for your convenience you
will be able shop in secure environment
add products to your shopping cart
and
continue shopping until you are ready to
check out.
By Fax
Faxing your
order whether from home or the Office is
just as convenient. Fax us at: (905)
987-4520
Please fax a copy of your along with a
copy of our order form along with a
Cover Letter with additional
information.
As well, please include your daytime
telephone number, this will help us
should we have any questions.
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PAYPAL ORDER INSTRUCTIONS |
Now, this is
the CRITICAL step.
After clicking "Pay" on the previous
screen, you will be redirected to the
next page. Customer MUST
click "Return to Merchant" link
on the bottom left hand corner of
page. Then PayPal will forward all the
purchase order information back to
Store2Go. Failure to do so, will result
in only receiving the your fund but not
the breakdown of your orders.
Attention -- PayPal Users:
After checking out, you will be directed to PayPal's website. Please fill out all the payment information and press Pay.
To ensure your order is fully completed, please:
1) CLICK on "Return to Merchant" on the bottom left AND
2) DO NOT close your Internet browser until you are redirected
back to the [YOUR STORE] Store from Paypal.
Shipping Options
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Shipping to One Location:
You can save money by shipping
your entire order to one location. But please be sure you have plans for
immediate distribution to recipients .
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Shipping to Multiple Locations:
We can simplify your marketing and gifting
programs and mail directly to your personalized list of gift recipients.
Direct ship programs are available to your company anytime of the year.
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Corporate
Payment Terms
Payment terms
include:
-
$0 - $5,000 Orders:
Advance payment by credit card or Certified money order is
required before a product will be shipped.
-
$5,000+ Orders: A 50%
deposit is due at the time an order is placed with the balance due before
a product will ship.
-
For orders over $5,000+
please call us.
-
For custom jobs, the down
payment must be received before any special materials will be ordered.
-
Discounts apply to product
costs and services charges, but do not apply to Shipping and cannot be
combined with any other offers.
Corporate
Discounts
Frostines Edibles offers volume discounts. Please
note that discounts
may not be combined with other coupons or promotions. Discounted
price points are as follows:
$250-500....5% Discount
$501-2000....10%
$2,001+........15% Discount
Please
contact us with any questions: (905) 987-4520
corporate@frostinesedibles.com
We accept
Currency Converter
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Christmas Ordering
*Christmas falls on Friday, December
25th, 2009.
To
Ensure timely delivery of your Christmas
order please place our order by
Tuesday, December 15, 2009.
Holiday Season
Delivery
To avoid
disappointment please place your orders
as early as possible during our busy
festive season (November-December).
The First Day of
Hanukkah is on Friday, December 11,
2009.
Please note that if you are placing a
large corporate for 50-3000
staff. You must place your order 2
Months prior to Tuesday, December 15,
2009 which is the cut off date for
all deliveries within Canada and
Monday, December 14, 2009 to
anywhere in the United States to ensure
a timely
delivery.
The
Deadline for submitting artwork for
custom corporate cards, labels, and
ribbon is
Monday,
November 23, 2009.
PLACING YOUR ORDER: When
placing your order please include the
following information in your email to
us at
corporate@frostinesedibles.com:
* Your billing information* Names and
addresses of recipients (for shipping)*
Shipping Date* Custom choices for gift
card, label, or ribbon* Personalized
Message for the gift card (or option to
include your own card for enclosure)*
Gift Box (colour)* Name of product (s)
you are ordering.
Corporate Order
Terms:
$0 - $5,000
Orders: Advance payment by credit card
or Certified money order is required
before a product will be shipped.
$5,000+ Orders: A 50% deposit is due at
the time an order is placed with the
balance due before a product will be
shipped. For orders over $5,000+ please
call or Email. For custom jobs, the down
payment must be received before any
special materials will be ordered.
Discounts
apply to product costs and services
charges, but do not apply to Shipping
and cannot be combined with any other
offers.
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Delivery to U.S.A.
Monday-Friday delivery. Please allow
3-8
days for delivery.
Local Delivery:
Toronto & Area including Durham Region
Local Deliveries are open
Monday through Friday Between 9am-5 P.M.
Next-Day delivery is available Monday
through Friday when an order is placed by 10:30 A.M. EST.
Ontario & Quebec
Monday-Friday delivery only. Please
allow 1 to 3 business days for delivery. |
Western Canada,
Prairie Provinces, The Maritimes &
Northern Territories
Monday-Friday delivery only. Please
allow 4-7 business days for delivery.
Next Day Air Service
Call
(905) 987-4520 or for a
quote, or email us at:
customerserv@frostinesedibles.com
Bulk Orders
Multiple boxes delivered to the same
location are subject to a modest charge.
This charge will be added once the
number of boxes are confirmed.
Holiday Season
Delivery
To avoid
disappointment please place your orders
as early as possible during our busy
festive season (November-December).
All deliveries
are done during daytime hours between 10am-6pm, Monday-Friday. Deliveries
cannot be done on Public Holidays.
Delivery times and delivery dates
cannot be guaranteed due to factors beyond our control. These factors may
include, but are not limited to: couriers getting caught in traffic,
weather delays, unforeseen accidents etc. Frostines Edibles is committed to
doing everything reasonable to get your cookies delivered on time whenever
you place an order.
Local delivery will be completed by
Frostines Edibles by the courier company we use for the deliveries. Should
you require your delivery to be made at a specific time during the day, it
will be necessary to call us to confirm that we can meet your timeline
(prior to placing your order). Please call us at
(905) 987-4520
Delivery may be delayed if no
one is present to accept the delivery (residential or business), or if
security restrictions in the buildings (Residential/Condo or business) inhibit timely
entry. Please consider these factors when placing your order and please provide any
special instructions. Special handling of a delivery may necessitate
additional fees being charged.
Residential Addresses/Including
Condos/ Apartments Should no one be home and additional delivery
attempts be necessary, additional delivery charges may apply. Please make
arrangements to have someone available for delivery.
Left at Door
Should you request to have your gift left at the door, you accept all
liability and risk for your order. We do not recommend this method due to
weather and theft risks beyond our control.
No refund or credit is
available for orders left at the door.
Left with Neighbour
Should you request that your gift be left with a neighbour,
you accept all risks and liabilities for your order. No refund or
credit is available for orders left with a neighbour.
Order
Cancellations/Changes
All order changes
must be made prior to your gift being sent with our courier. Please
call
(905)
987-4520 between 9am-3pm Eastern Standard Time for all order changes. If your
order has already being picked up by our courier, no refunds or credits will
be available.
Early Delivery
- Should your order arrive one day early from the date you requested, no
refund or credit will be available.
Weather Delays
- No refund or credit will be available on late deliveries due to severe
weather, transportation issues such as flight delays, or acts of God.
Wrong Address
- No refund or credit is available due to wrong addresses submitted to us
which resulted in someone else receiving your gift. Additional product and
delivery charges will apply for resending for order. Should additional
delivery charges be necessary for additional delivery attempts, it will be
necessary to charge you for these fees.
Delivery Schedules/
Delivery Rates
Currency
Converter*
| Newcastle |
$6.00
All orders are subject to shipping+Taxes |
| Orono |
$8.00 |
| Bowmanville |
$10.00 |
| Port Hope |
$15.00 |
| Courtice/ Oshawa |
$15.00 |
| Whitby, Ajax, Pickering |
$20.00 |
| Toronto |
$50.00 |
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Cookie Orders
All orders for cookies are either Mail Order or
Courier delivery where cookies are delivered locally.
Shelf Life:
Our cookies are unique and like no other. Even without preservatives
they can last for over 3 months or one year if frozen. 100% Money Back
Guaranteed. |
1 Hour Delivery
service is available only
in
Newcastle, Bowmanville, Orono, Courtice/Oshawa, Whitby, Ajax, Pickering.
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