Western Canada, Prairie Provinces, The Maritimes & Northern Territories   Monday-Friday delivery only. Please allow 4-7 business days for delivery.

Next Day Air Service  Call (905) 987-4520  or for a quote, or email us at: customerserv@frostinesedibles.com

Bulk Orders   Multiple boxes delivered to the same location are subject to a modest charge.
This charge will be added once the number of boxes are confirmed.

Holiday Season Delivery   To avoid disappointment please place your orders as early as possible during our busy festive season (November-December).

All deliveries are done during daytime hours between 10am-6pm, Monday-Friday. Deliveries cannot be done on Public Holidays.  Delivery times and delivery dates cannot be guaranteed due to factors beyond our control. These factors may include, but are not limited to:  couriers getting caught in traffic, weather delays, unforeseen accidents etc. Frostines Edibles is committed to doing everything reasonable to get your cookies delivered on time whenever you place an order. Local delivery will be completed by Frostines Edibles by the courier company we use for the deliveries. Should you require your delivery to be made at a specific time during the day, it will be necessary to call us to confirm that we can meet your timeline (prior to placing your order).  Please call us at (905) 987-4520  Delivery may be delayed if no one is present to accept the delivery (residential or business), or if security restrictions in the  buildings (Residential/Condo or business) inhibit timely entry. Please consider these factors when placing your order and please provide any special instructions. Special handling of a delivery may necessitate additional fees being charged.  Residential Addresses/Including Condos/ Apartments Should no one be home and additional delivery attempts be necessary, additional delivery charges may apply. Please make arrangements to have someone available for delivery. Left at Door Should you request to have your gift left at the door, you accept all liability and risk for your order.  We do not recommend this method due to weather and theft risks beyond our control.  No refund or credit is available for orders left at the door. Left with Neighbour  Should you request that your gift be left with a neighbour, you accept all risks and liabilities for your order.  No refund or credit is available for orders left with a  neighbour. Order Cancellations/Changes All order changes must be made prior to your gift being sent with our courier.  Please call (905) 987-4520  between 9am-3pm Eastern Standard Time for all order changes.  If your order has already being picked up by our courier, no refunds or credits will be available. Early Delivery - Should your order arrive one day early from the date you requested, no refund or credit will be available. Weather Delays - No refund or credit will be available on late deliveries due to severe weather, transportation issues such as flight delays, or acts of God.  Wrong Address - No refund or credit is available due to wrong addresses submitted to us which resulted in someone else receiving your gift.  Additional product and delivery charges will apply for resending for order.  Should additional delivery charges be necessary for additional delivery attempts, it will be necessary to charge you for these fees.

Customs, Duties, and Taxes

Orders that are shipped to countries outside of the U.S. may be subject to import taxes, customs duties and fees levied by the destination country ("Import Fees"). The recipient of an international shipment may be subject to such Import Fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

 

Next Day Delivery Frostines Edibles courier drivers hand deliver cookie orders everyday between 10:00 a.m. 6:00 p.m.  Monday thru Friday. A specific time for delivery can be requested but not guaranteed. We generally require a 1 hour window for same day deliveries with our local zone--See above for details. Same day Delivery Rates Vary by towns and Cities please see above for details on Delivery rates if prices for Town or City is not available call us for details. (905) 987-4520  Cookie Orders All orders for cookies are either Mail Order or Courier delivery where cookies are delivered locally. Shelf Life: Our cookies are unique and like no other. Even without preservatives they can last for over 3 months or one year if frozen. 100% Money Back Guaranteed. Currency Converter

Shipping Options
Shipping to One Location: You can save money by shipping your entire order to one location. But please be sure you have plans for immediate distribution to recipients . We also offer several delicious products that have longer shelf-lives if it’s going to take you more than a week to distribute your gifts to all the recipients.	Shipping to Multiple Locations: We can simplify your marketing and gifting programs and mail directly to your personalized list of gift recipients. Direct ship programs are available for to your company anytime of the year.
Corporate Payment Terms We offer some of the best tasting cookies on the planet but paying our bills is important too!  Payment terms include: $0 - $5,000 Orders: Advance payment by credit card or Certified Cheque or money order is required before a product will be shipped. $5,000+ Orders: A 50% deposit is due at the time an order is placed with the balance due before a product will ship. For orders over $5,000+ please call us. For custom jobs, the down payment must be received before any special materials will be ordered. Discounts apply to product costs and services charges, but do not apply to Shipping and cannot be combined with any other offers. Corporate Discounts Please contact us with any questions:(905) 987-4520   corporate@frostinesedibles.com

Deliveries are made Monday-Friday 10 A.M-6 P.M